Shipping policy
Thank you for shopping with Orliva.
This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods, product launches, promotions, or holidays, processing times may be longer.
Shipping Rates and Delivery Times
Shipping rates and estimated delivery times are shown at checkout before you complete your order.
Delivery times are estimates only and may vary depending on your location, the shipping carrier, weather, customs, holidays, or other delays outside our control.
Domestic Shipping
For orders within the United States, estimated delivery time is typically 3–7 business days after the order has been processed and shipped.
International Shipping
If international shipping is available at checkout, delivery times and shipping costs will be shown before payment.
International orders may be subject to customs duties, taxes, import fees, or local charges. These fees are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow time for tracking details to update after the carrier receives the package.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Orliva is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete address details provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible at:
hello@dailyorliva.com
If the order has already been processed or shipped, we may not be able to change the address.
Lost, Delayed, or Stolen Packages
Once an order has been handed to the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using your tracking number.
You can also contact us at hello@dailyorliva.com and we will do our best to help.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
hello@dailyorliva.com
Please include:
- Your order number
- Your full name
- Clear photos of the damaged item and packaging
We will review the issue and may offer a replacement, store credit, or refund if approved.
Shipping Restrictions
We reserve the right to refuse or cancel orders that cannot be shipped to the provided address.
Some products may not be available for shipping to certain locations due to local regulations or carrier restrictions.
Contact Information
For questions about shipping, please contact us at:
hello@dailyorliva.com
Orliva
1209 Mountain Road Place NE
Albuquerque, NM 87110
United States
