Terms of service
This website is operated by Orliva. Throughout the site, the terms “we”, “us” and “our” refer to Orliva.
By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before placing an order.
1. Online Store Terms
By placing an order on our website, you confirm that:
- You are legally able to enter into a contract.
- The information you provide is accurate and complete.
- You will not use our products or website for any illegal or unauthorised purpose.
2. Our Products
Orliva sells dietary supplement and wellness products.
Our products are not intended to diagnose, treat, cure, or prevent any disease. Product information is provided for general wellness purposes only and should not replace medical advice.
Please read all product labels, ingredients, allergens, directions, and warnings before use.
If you are pregnant, breastfeeding, under medical supervision, taking medication, sensitive to caffeine, or have a medical condition, please consult a healthcare professional before using our products.
3. Caffeine Notice
Some Orliva products contain caffeine from matcha.
Products containing caffeine may not be suitable for children, pregnant or breastfeeding women, or people sensitive to caffeine.
Do not exceed the recommended daily intake shown on the product label.
4. Orders
When you place an order, you will receive an order confirmation email. This does not mean that your order has been accepted.
We reserve the right to refuse or cancel an order if:
- Payment is not authorised.
- Product information or pricing contains an error.
- The product is unavailable.
- We suspect fraud, misuse, or unauthorised activity.
If your order is cancelled after payment, we will issue a refund to your original payment method.
5. Pricing and Payment
All prices are shown on our website at the time of purchase.
We reserve the right to change prices, offers, discounts, bundles, and product availability at any time without notice.
Payment must be completed at checkout before your order is processed.
6. Shipping and Delivery
Delivery times and shipping costs will be shown at checkout where applicable.
We aim to dispatch orders as quickly as possible, but delivery times are estimates and may vary due to courier delays, customs, holidays, weather, incorrect address details, or events outside our control.
You are responsible for providing the correct delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.
If we are unable to ship your order within the stated delivery timeframe, we will contact you with an update. Where required, you may have the option to accept the delay or cancel your order for a refund.
7. Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy.
For food safety and hygiene reasons, opened or used products cannot be returned unless they are faulty, damaged, incorrect, or covered under our 30-day satisfaction guarantee.
8. Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
hello@dailyorliva.com
Please include your order number and clear photos of the issue.
9. Product Information
We do our best to make sure product descriptions, images, ingredients, nutrition information, prices, and availability are accurate.
However, we cannot guarantee that all information on the website is always error-free, complete, or up to date.
Product packaging may vary slightly from images shown on the website.
10. Allergens and Suitability
Our products may contain or be produced in facilities that handle allergens.
Please check the product label carefully before use. If you have allergies, sensitivities, or dietary restrictions, contact us before purchasing.
11. Promotions and Offers
From time to time, we may offer discounts, bundles, free gifts, free shipping, or promotional offers.
Promotions may be changed, limited, or removed at any time.
Promotions cannot be applied retroactively to past orders unless stated otherwise.
12. Intellectual Property
All content on this website, including text, images, branding, logos, graphics, product names, designs, videos, and other materials, is owned by or licensed to Orliva.
You may not copy, reproduce, distribute, modify, or use our content without written permission.
13. Website Use
You agree not to:
- Misuse the website.
- Attempt to interfere with the website’s security.
- Upload harmful code, viruses, or malicious software.
- Use the website for fraudulent activity.
- Copy, scrape, or reproduce website content without permission.
- Attempt to access private systems or customer data.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, practices, or services of third-party websites.
15. Limitation of Liability
To the fullest extent permitted by law, Orliva is not responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
16. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on this page. Continued use of our website after changes means you accept the updated Terms.
17. Governing Law
These Terms are governed by the laws of the State of New Mexico, United States.
18. Contact Information
For questions about these Terms, please contact us at:
hello@dailyorliva.com
Orliva
1209 Mountain Road Place NE
Albuquerque, NM 87110
United States
